Frequently Asked Questions
Everything you need to know about our premium footwear and island-inspired service.
What is the OluKai warranty policy?
We offer a one-year warranty against manufacturer defects on all our footwear. This covers issues like strap failure or outsole delamination, but does not include normal wear and tear or water damage to non-waterproof leathers.
How do I find the right size?
OluKai footwear generally runs true to size. If you are between sizes, we typically recommend sizing up to the next whole size for the most comfortable fit, especially in our sandals and closed-toe shoes.
What is your return and exchange policy?
We offer free returns and exchanges on all orders placed through our website within 30 days of purchase, provided the items are in unworn, original condition with all packaging intact.
Are OluKai shoes waterproof?
Many of our products are water-friendly and feature synthetic materials designed for the ocean. However, our premium leather styles are water-resistant rather than waterproof and should be treated with care to maintain their finish.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your footwear sooner.
What makes OluKai's footbeds different?
Our anatomically contoured footbeds are designed to mimic the feeling of bare feet in wet sand, providing immediate comfort and lasting arch support that promotes healthy alignment.